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Minium order amount is $500.
FAQ
If you're running a business in the pet sector and have a current ABN, you can establish an account with us. Please register on our website here.
For individual consumers, you can puchase our products via some of the best pet supplies stores and online retailers across Australia. If you need our recommendations, please contact us.
Orders can be submitted through the following methods:
Email: admin@bonfido.com
Phone: +61 3 97919996
Online: https://www.bonofido.com
"The order quantity has a minimum order quantity requirement and needs to meet the sales unit, that is, the quantity ordered must be a multiple of the sales unit. For example, if the sales unit is 6, then the order quantity should be 6, 12, 18, etc., which are multiples of 6."
There is a minimum order requirement of $500 excluding GST. This is because bulk ordering is generally more cost-effective for our customers, especially when it comes to shipping. If the minimum order value is not met, we apply a certain handling fee. For any assistance with your order or suggestions for products, feel free to reach out to us.
Once you have signed into your Bono Fido account, you can find your order history in your account menu.
Still unable to find what you're looking-for? Contact Us
Once the order has been placed, we are unable to amend the items in your order.
Once the order has been picked and packed by our warehouse teams, we are unable to cancel the order.
Should you need to cancel your order, please contact us to see if this is a possibility.
Tel: +61 397919996
Still unable to find what you're looking-for? Contact Us
If your order has just been placed, please contact us to amend the delivery address.
If your order has already been processed and dispatched, it cannot be amended by Bono Fido.
Still unable to find what you're looking-for? Contact Us
We regret to hear about that! Please contact us within three days from receiving your order so we can understand and help resolve the issue.
A sales unit refers to the minimum packaging requirement for a product. That is, the quantity of an order needs to be a multiple of the sales unit.
For example, if the sales unit is 6, then the order quantity should be 6, 12, 18, etc., which are multiples of 6."